top of page

Cancellations and Refunds

Cancellation / Reschedule policies:

Escape Room: 24 hours notice of cancellation/reschedule for full refund. Please arrive 10-15 minutes prior to your booking time. If you arrive after your booking time, we will do our best to accommodate you.


Birthday Party: 14 days cancellation/reschedule notice for a full refund of your deposit.  

NO REFUNDS for missed bookings or late cancellation / reschedules.


Please contact us at retrooasisyyc@gmail.com or 403-995-0427 to cancel or reschedule. No Shows = No Refund.  


Damage to escape rooms or party room may result in additional charges. 

Merchandise - No Refunds

bottom of page